Seven Seas Society Program questions:
Q: The new program is based on eligible nights. How are eligible nights determined?
A: All full-fare, on-board nights from 1992 forward are included in the program.
Q: When does the new program go into effect?
A: Onboard benefits will be applicable for cruises departing after April 1, 2006. Guests on cruises prior to April 1, 2006 will not receive onboard benefits as the program will not be in effect until April 1, 2006. If you are sailing with us in 2006 prior to April 1, your cruise was planned prior to the development of the new program, and you are eligible for significant discounts, recognition events and amenity packages designed specifically for your cruise.
Q: Can I book my cruise and request my upgrade today or do I need to wait until April?
A: You must book your cruise by February 15, 2006 and use your upgrade certificate on any of the selected sailings listed in the mailing
Q: Where can I get more information about the benefits offered and how to become a platinum member?
A: Complete details on our Loyalty Program and eligibility requirements for each level are available right here on our web site at: www.regent-regent.com/loyalty-program.htm
Q: How can I join the program?
A: Anyone who has completed a sailing with us automatically becomes a member of the program and starts receiving benefits right away.
Q: How can I find out my tier and what benefits I'm entitled to?
A: All US and Canadian guests who have sailed with us in the last 6 years should have received information in the mail. Guests from prior to 2000 or from outside the US can request information emailing us at questions@regent-regent.com
Q: I live outside the US. Are there any differences in the program or benefits?
A: Details are still being finalized for our International Guests. Specific information on the program and benefits will be available by March 1, 2006.
Q: If I become eligible for a higher benefit tier while I'm on board, when can I take advantage of the additional benefits?
A: Your new tier benefits take effect at the conclusion of your cruise and will apply for all future sailing with us. If you are on Back to Back sailings, your new tier will take effect at the beginning of the second voyage.
Seven Seas Society Benefits Questions
Q: Is the One Category Upgrade Certificate only good on one (1) of the selected voyages or can it be used on multiple voyages?
A: The certificate may be used on one or all of the voyages listed in the mailing. Bookings must be made no later than February 15th, 2006 to take advantage of this offer.
Q: The upgrade offer applies to guests as well. Is there a limit to the number of guests that I can bring that will qualify for the upgrade?
A: The upgrade offer will only apply to one additional suite.
Q: If Silver gets 1 hour of complimentary phone time and Gold gets 2 hours of complimentary phone time, does that mean Platinum gets 7 hours of complimentary phone time?
A: Members are entitled to the block of time associated with their tier and not accumulated by tier. The amount is not added to the hours received by other tiers.
Q: Are the 2006 Exclusive Events listed on m/s Navigator on June 3, 2006 (Cocktails on the London Eye) and m/s Voyager on October 26, 2006 (Sorrentine Musical) inclusive (no charge for SSS Members)?
A: Yes, these special exclusive events are inclusive for our Loyalty Members and no charge will be incurred as part of the new program.
Q: If certain benefits are not used on the cruise, will guests be credited?
A: No, the program does not allow for guests to be credited for unused benefits.
Q: Can I "buy" additional nights to get to a higher tier?
A: Additional nights cannot be bought or transferred from another account.
Q: Is everyone in my traveling party eligible for the same benefits I get?
A: Only Seven Seas Society Members are eligible for the benefits. However, with the Referral Program, on selected sailings listed in the mailing, they would be eligible for the upgrade offer.
Q: Complimentary Pressing & Laundry Services are available at my tier. Does this include Dry Cleaning?
A: Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.
Q: Complimentary Liquor: Is all liquor complimentary?
A: Complimentary liquor is available for Platinum Members in any of the restaurants and bars. This does not include premium brands or the select Connoisseur Wine List. Wines, Select Liquors, soft drinks and bottled water are served on a complimentary basis. There will be a standard in-suite bar setup. However, in-suite bar setup is not available on the World Cruise or South America Cruise as there is an Open Bar Policy on those sailings.
Q: What is the Seven Seas Society Advisory Board?
A: We will be looking for input from our Seven Seas Society members on future itineraries and recommendations. Feedback will be requested through mailings and online surveys.
Q: What are examples of "Exclusive Gold & Platinum Activities"?
A: Examples of activities that will be available on select sailings include: specialty dinners, access to lecturers & Spotlight speakers, exclusive backstage tours.
Q: What is the difference between "Exclusive Gold & Platinum Activities"?
A: Platinum exclusive activities will include invitations to exclusive shore side events on selected sailings in addition to the onboard amenities.
Q: What is the Platinum Customer Advisory panel?
A: Private panel discussions with Platinum members will be conducted throughout the year - on selected sailings, in select cities and online - details to be announced.
Q: How are the Priority Reservations for restaurants and the spa made?
A: Priority Reservations for restaurants and the spa may be made online and onboard. Guests will be queued according to their tier level.
Q: May I make reservations for more than one night in a specialty restaurant?
A: We offer at least one reservation in each alternative restaurant per cruise segment. On shorter cruises (7 days or less), this cannot be guaranteed but we will do our utmost to accommodate all requests.
Q: May I make a spa appointment for every day?
A: We offer at least one confirmed spa appointment. On shorter cruises (7 days or less), this cannot be guaranteed but we will do our utmost to accommodate all requests.
Seven Seas Society Statement Change Request Questions
Q: My history statement is missing a cruise. How can I get credit for this cruise?
A: In order for us to maintain our records accurately, you will need to fill out the change request form that was sent as part of the new program mailing. You may send it to us by any of the following options:
You will receive an email confirmation after your request has been received.
If you have not received or need to request a new change form, please contact by emailing us at sevenseassociety@directservices.com
Q: What is the current status of my change request? I am going to be on a cruise in April and want to make sure I can take advantage of my benefits?
A: Have you received a confirmation that we received your change request? If so, please allow 6-8 weeks for processing.
Q: Why wasn't my sail on Song of Flower included on my statement?
A: Only voyages from 1992 forward are eligible for the program.
Q: What information about the missing cruise is required for you to be able to update my statement?
A: At a minimum, please provide us with the ship name and year of sailing. Additional information including month, names of your traveling companions, changes to your name or address will also be helpful. Please complete the change request form included in your packet, ensuring your contact information is complete in the event we have questions as we research your request.
Q: How long will it take to process my request?
A: We will process all changes as quickly as possible; however, it may take 6-8 weeks before you receive your confirmation of changes and/or a new statement.
Amazing Discounts on
Regent Seven Seas Cruises
Call us 1-888-229-7157
2 For 1 Savings
Up to 60% Regent Savings
Complimentary Economy Air Ticket
$100 Shipboard credit per person
Complimentary Shore Excursions
Ensemble Cocktail Party for our Customers
*Please check if these promotions apply to the sailing. |
|
